# FusionPBX automation (VoIP SaaS & Automation)

> **Summary**: A production multi-tenant communications platform that automates PBX provisioning, backups, and health monitoring—turning repeatable telecom operations into a scalable service.
> **Role**: Platform owner · Architecture, backend automation & operations (2020 — ongoing)
> **Tech Stack**: FreeSWITCH, FusionPBX, PHP, PostgreSQL, Azure Functions, SIP, Automation

---

- **Canonical Web Page**: https://shadikur.com/work/fusionpbx-automation
- **Source Repository**: https://github.com/shadikur/fusionpbx
- **Live / Demo URL**: https://office.pbx.shadikur.com/

---


## The Problem
Provisioning and operating customer PBX environments manually creates inconsistent configurations, slow onboarding, and avoidable operational risk. My earlier work across 200+ FreePBX and FusionPBX deployments showed exactly where these repetitive processes fail at scale.

## What Was Built & Technical Solution
I designed a multi-tenant platform on FusionPBX and FreeSWITCH, using PHP and PostgreSQL for tenant-aware application logic. Azure Functions handle scheduled and event-driven workflows including tenant provisioning, nightly backups, and proactive health checks. The design separates telephony, data, and automation concerns so each can be maintained safely.

## Results & Impact
The platform remains in active operation and continues to evolve. It demonstrates end-to-end ownership across SIP infrastructure, backend development, database design, cloud automation, observability, backup strategy, and production support—while reducing the manual effort and inconsistency involved in managing multiple customer environments.

---

## Author & Context
- **Creator**: Mohammad Shadikur Rahman (Senior Infrastructure Architect & Full Stack Engineer)
- **All Projects**: https://shadikur.com/work.txt
- **LLM Index**: https://shadikur.com/llms.txt